Tessera is a modern knowledge base, support forum, help desk WordPress theme.
Knowledge Base & FAQ: Create a self-serve online library of information about your products, services etc. with ease, to help your site visitors to find the answers they often have without putting any strain on your support staff. A well designed knowledge base is the most effective way to keep your customers happy.
Support Forum: Tessera is fully compatible with the most popular WordPress forum plugin, bbPress. This means you can create your own fully functional forum in minutes. Having a support forum allows you to address the most common queries in your business all in one thread or conversation. So instead of customers sending your support team the same query, they can simply search for the issue and find the solution based on your previous responses helping you to save precious time in the process.
Support Ticketing: Tessera is compatible with the most versatile and feature-rich helpdesk & support ticketing plugin, Awesome Support. Your users will able to submit tickets from the front-end, and your agents respond to them from the WordPress back-end. You can import tickets from Zendesk, Helpscout and Ticksy.
Fully responsive, modern and clean design.
Customizer: Rich set of live customization options allows you to customize your theme with ease.
Crafted with Elementor: Elementor is the most advanced page builder for WordPress, which introduces a whole new visual way to design your WordPress website. Tessera comes with 12 custom Elementor widget.
Made with Bootstrap 4.
Live Search: Your users will find the results they are looking for before they finish typing their query!
Knowledge base custom post type with category and tag support.
Like&dislike rating system for the articles.
Social media sharing integrated.
Seamless integration with bbPress forum plugin.
Compatible with Awesome Support plugin.
Advanced bbPress user profiles
Private reply: When someone marks his/her reply as private, only admins and moderators can view the reply..
Report content: Give your users the ability to report inappropriate content or spam in topics and replies.
Quote replies:You can give your users the ability to quote from user replies.
Premium FAQ plugin is included. Save 17$ !
Front-end login form.
Fast CSS masonry grid layouts
Compatible with MailChimp for WordPress. Subscribe your WordPress site visitors to your MailChimp lists, with ease.
Compatible with Contact Form 7 plugin. Contact Form 7 is one of the most popular plugins for easily creating forms for your WordPress site.
Clean, developer friendly code.
Seamless integration with Gutenberg and WordPress 5.x.
Made with SEO and Speed in mind.
One click demo import.
Translation ready. Language file (.pot) is included.
Extensive help documentation.
Cross Browser Support.
and much more…
Version 2.2 September 05th, 2020
Added solved topic & best answer feature to the forums
Reorganized theme settings
Added custom bbPress user role settings
Added solved topic & best answer settings
Updated language file
Updated help documentation